Return
Want to send something back? You have a choice: money back, or make more of it with 1.5× as Miles credit, instantly in your account and redeemable on your next purchase.
You can choose between two routes, but only one per order: Miles credit right away, without waiting for your parcel — or money back via cancellation, which we refund as soon as your return reaches us.
As an Inner Circle member you get, instead of money back, 1.5× the amount as Miles credit. Joining is free, and it applies straight away.
Log in or join for free →Prefer your money back? No problem, no account needed and no reason required. It takes two steps: fill in, then confirm.
Are you an Inner Circle member? Then it is 1.5× as Miles instead of money back. Logging in quickly pays off. Log in, then continue here →
Confirm cancellation
- Name
- Order number
Only one of the two routes is possible per order. After the cancellation we refund the money as soon as your return reaches us.
We have received your cancellation
- Name
- Order number
Please send the goods back. As soon as your return reaches us, we refund the money.
We hereby confirm receipt. Whether the cancellation is effective and which order or which items it covers is still being checked, and we will come back to you on that.
